What is the full meaning of quality management?
In short, it is the company’s continuous excellence in every product, service and process. The overall process of quality management is reduced to four elements: planning, assurance, control and continuous improvement.
- To reach the targets and standards determined in the planning phase in this direction
- To take the necessary actions to ensure the achievement of the goals,
- Continuing to defend principles in order to maintain reliability and integrity,
- It is necessary to continue to develop not only products and services, but also methods. As customers use products and services, they expect their needs to be met at all times. As a result, the meaning of total quality management is to strive to never lose the trust of the customer.