• Can see self-appointed service demand
• Can add comment on service demand, can see entered center comments
• Create a service form about this demands and close the demand
• The pieces which install and taken from train registers to its form according to the serial numbers
• Can see quantity of spare parts
• Can see vehicles thats need routine maintenance and guaranteed parts that is going to expire
• Can attach file on service form
• Can transfer service forms to excel

Logins the system with self determined username and password
It can open new ticket by selecting device/tool
Can see opened ticket status

• Sends the customer tickets to engineer according to the field engineers’ status data
• Enters parts which come from abroad to ERP system with their serial number
• Follows maintenance support contract
• Sends failure parts to abroad for repair, follows their status manages spare part stocks
• Enters new project, device and vehicle

• Enters the spare parts which sent from abroad to the system according to their serial number
• Can see quantity and place of spare parts
• Can follow a spare part’s movements according to the serial number